Privacy policy
This policy explains the information involved when you visit this website or contact PlanoMatch. It covers this inquiry website, not the processing of shelf images within a separately agreed product or pilot.
Last updated: September 17, 2026
Who to contact
PlanoMatch is the business responsible for inquiries sent to contact@planomatch.com. Use the same address for questions about this policy or requests about your information.
Information involved
- Email inquiries. When you email us, your message may include your name, email address, company, and any details or attachments you choose to share. Clicking an email link opens your email application; it does not submit a form on this website.
- Website delivery. Hosting and security providers may process technical request information, such as your IP address, browser details, requested pages, and access times, to deliver and protect the website.
- Fonts. This site requests fonts from Google Fonts. Your browser connects to Google to load the fonts and sends technical request information, including your IP address. See Google’s privacy policy for its practices.
Why information is used
Inquiry information is used to respond to your questions, discuss your requirements, and arrange follow-up you request. Technical information supports website delivery, reliability, and security.
Where data-protection law requires a lawful basis, responding to business inquiries and protecting the website rely on legitimate interests in communicating with prospective customers and running a secure website. Steps you request toward a contract may also be processed on that basis where applicable.
Cookies and analytics
This website’s own code does not set cookies, use local storage, or include advertising pixels or analytics scripts. Your hosting provider may use its own security mechanisms, governed by its privacy notices.
Service providers and sharing
Email and hosting providers process information needed to deliver their services. Font requests are sent to Google. Information may also need to be disclosed when required by law or to address abuse and security incidents.
Providers may process information outside your country. Contact us if you need details about the handling of a particular inquiry before sending personal or confidential information.
How long information is kept
Inquiry records are kept for as long as needed to handle the conversation and relevant follow-up, resolve disputes, or meet applicable record-keeping requirements. Retention depends on whether the inquiry remains active, develops into a customer relationship, or is subject to a legal obligation. Hosting providers manage technical logs under their own retention practices.
Your choices and rights
You choose what to include in an inquiry. Please avoid sending sensitive personal information or images of identifiable shoppers or staff when they are not needed.
Depending on the law that applies to you, you may have rights to access, correct, delete, restrict, or obtain a copy of your personal information. You may also have the right to object to processing based on legitimate interests. Email contact@planomatch.com to make a request. We may need to verify your identity before responding.
Product and pilot data
This website does not accept shelf-image uploads, create product accounts, or take payments. Any pilot or product use should have its own agreed data-handling terms before customer images, store records, or user information are provided.
Changes to this policy
If the website’s practices change, this page will be updated and the revision date changed. Contact us if you would like an explanation of an update.